FAQ

How long does shipping take?

Domestic Shipping (South Korea):
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and selected shipping method.

International Shipping:
International orders typically take approximately 2 weeks to arrive, depending on the destination and international shipping process.

Can I return or exchange my order?

Domestic Shipping (South Korea):
For returns or exchanges due to a change of mind, the round-trip shipping fee of KRW 6,000 will be paid by the customer. Returns and exchanges are accepted within 7 days of delivery. The item must be unused and in its original condition.

International Shipping:
For returns or exchanges due to a change of mind, the round-trip shipping costs (which vary by country) will be paid by the customer. For refunds, the applicable shipping costs will be deducted from the refund amount. Returns and exchanges are accepted within 7 days of delivery. The item must be unused and in its original condition.

How can I contact customer support?

You can contact our customer support team through our Contact Us page or by email. We’ll get back to you as soon as possible.

Domestic Shipping (South Korea):
+82 70-8065-3669
moostore@naver.com

International Shipping:
moostore@naver.com